Privacy Policy
This privacy policy explains what personal information is collected through our various online channels, how that information is used, to whom it's disclosed, how it's safeguarded and how customers can complain about possible breaches. Unless indicated otherwise, this policy applies only to personal information collected through the online channel where this policy is displayed or linked by us, such as the Web Site or site (www.luxelook.com.au); our mobile websites and microsites; and Luxe Look Cosmetics pages on social media sites.
By "personal information" we mean (1) your identifying information (like name, home address, and email address), and also (2) descriptive information (like tastes and preferences) if coupled with your identifying information ("personally identifying information"). We may refer to Luxe Look Cosmetics as "we," "us," or "our" throughout this privacy policy.
What personal information is collected and how is it used?
1. Information Collected Directly from You and Others through this Site or online channel
We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Web sites. Examples of the information we collect include name, address, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, and responses to survey questions.
This information is collected at various places on our site: for instance, when you check out with your online order; subscribe to mailers, email offers or interact with special-event or program offers. We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders.
On our social media pages we may collect information about you and, if you allow, about your friends on the social media site, if you choose to message or engage with us.
We use this collected information to do things like:
• process your online orders;
• open an online account at your request;
• personalize your online experience with content and offers that are tailored to your interests;
• provide customer service, whether it's responding to a request or following up on an order;
• include you in surveys and contests;
• enable you to post your content, such as comments or images;
• facilitate networks of online social activity centered around our products and services;
• improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website;
• enable you to interact with third-party partners or content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment;
• market our products and services that may be of interest to you (for instance, we may add you to our email or mailing list when you make an online purchase); and
• collaborate with partners and other third parties to organise joint marketing and promotional campaigns, offers or contests, which may require disclosure of your information to such third parties.
When you visit this Web site or an online channel where this policy is linked, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it. When collecting the IP address, we may also be able to determine location information such as city, country, a designated marketing area and the ISP being used. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your device.
Cookies and Clear gifs
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer or device. It's used to do things like see how you navigate our Web site, and remember you and your online purchases when you return. This helps us improve our site, provide better Customer Care, tailor your online experience, and tailor offers to you based on your unique tastes, location and/or purchase history. We also use clear-gifs (also known as a Web beacon, pixel tags or Web bug) on our Web site, mobile site, microsites, and social media pages and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Web site or email in question is viewed. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience. Overall, these technologies may be used to help us see which of our interactive experiences online users like most: for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Web site. Cookies and clear gifs also allow us to associate your online navigational or transactional information with any personal information you provide or we otherwise collect (such as name, address, phone number, email address, and IP address). We'll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services to you on this and other Web sites and through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you'd be interested in participating in special events, given your preferences. The end-result is a more personalized experience that's tailored to your needs and tastes.
How does this Web site interact with third-party Web sites and content?
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even "single-sign on" to these sites. The privacy policies of these third parties apply to the information collected by the third parties at these sites.
Our privacy policy, too, will apply at these sites if we display our content and feature our privacy policy there--but only to the extent that you directly provide us with your personal information, or we collect or observe this information through technology (as described above in Information We Observe or Collect through Technology). In these cases, we may display or link our privacy policy and terms and conditions. For example, you may find a third-party social media site (e.g., Facebook) where you can interact with us through a frame, e.g., you may virtually enter the frame to buy products. Note too, the social media sites where we have a social media page may provide aggregate information and analysis to us about visitors' use of these social media pages. The analysis that is provided allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages and interaction with content on our social media pages.
We may also interact with certain unrelated companies that offer their customers memberships to participate in programs, which may include rewards for purchases from us. If you become a member of one of these programs or purchase something from us at this Web site through such a program, we may provide the company administering the membership program enough information about you or your purchase (like contact information, transaction date, transaction amount, and order number) to enable it to honor your membership. We are not responsible for the privacy practices of the companies sponsoring these membership programs. Their terms, conditions, and policies apply to any information that's provided to them to further their programs.
What information do we share with partners and third parties (or what information may they access because of the services they provide to us)?
We do not share any of your identifiable contact data with any partners or third parties in any capacity.
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
What choices do you have over how your information is used?
1. Email
If at any time you'd like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message. This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders or Customer Care communications. You may also call us, email us directly or send us a message via our Facebook Page.
2. Facebook
If at any time you'd like to stop receiving our updates via Facebook, simply unlike and unfollow our page.
3. Cookies, Clear Gifs, and Online Network Advertising
You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser's instructions on how to block and clear cookies. Note that blocking cookies may not block the "first-party" cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site. Otherwise clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect.
How do we secure your information on our site?
Our Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication and payment tokenization. SSL is encryption technology that provides security for information that's transmitted over the Internet. Payment tokenization is the replacement of sensitive credit card data with a unique identifier that cannot be mathematically reversed. In our environment, tokens take the place of sensitive credit card data. While we implement the above security measures on our site, you should be aware that 100% security is not always possible.
Where is personal information stored and processed?
All our online channels are based in Western Australia where we store and process personal information. This privacy policy governs the information collected at this site or the online channel where the policy is displayed or linked, irrespective of where you're located when you access it, browse it, interact with it, and make purchases through it.